At joya99, your personal information is treated with the same care as your funds. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over it. No vague language, no hidden practices.
Six core commitments joya99 makes to every player regarding their personal data
Every piece of data transmitted between your device and joya99 is protected by 256-bit SSL encryption — the same standard used by banks and financial institutions worldwide. Your login, payment details, and personal information are never sent in plain text.
joya99 does not sell, rent, or trade your personal data to advertisers, data brokers, or any third party for commercial purposes. Your information is used only to operate your account and improve your experience on joya99.
All player data is stored on secured servers with restricted access. joya99 applies role-based access controls so that only authorised personnel can access personal information, and only when it is necessary to do their job.
joya99 only collects the data that is genuinely needed to operate your account, process payments, and comply with legal requirements. We do not collect data for the sake of it, and we do not retain data longer than necessary.
You have the right to access, correct, or request deletion of your personal data held by joya99. Submit a request via support and joya99 will respond within a reasonable timeframe, in line with applicable data protection obligations.
If you do not want to receive promotional communications from joya99, you can opt out at any time through your account settings or by contacting support. Opting out of marketing does not affect your ability to use the joya99 platform.
This Privacy Policy applies to all personal data collected by joya99 through the website, mobile platform, and any related services. By registering an account on joya99, you acknowledge that you have read and understood this policy. If you have questions about how your data is handled, contact support at [email protected].
joya99 is an online gaming platform operated for players in Bangladesh. The platform is accessible at joya99.club and offers a range of casino games, live dealer tables, fishing games, and slot titles from licensed third-party providers.
For the purposes of this Privacy Policy, joya99 is the data controller — meaning joya99 determines the purposes and means of processing your personal data. If you have any questions or concerns about how your data is handled, you can contact the joya99 data team via the support channels listed at the end of this policy.
joya99 collects personal data in the following categories. We only collect what is necessary for the purposes described in this policy.
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Yes — for account verification |
| Contact Data | Mobile number, email address | Yes — for account access and support |
| Financial Data | bKash/Nagad/Rocket wallet number, transaction history | Yes — for deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Automatic — collected during platform use |
| Usage Data | Games played, session duration, betting history | Automatic — collected during gameplay |
| Communications Data | Support chat logs, email correspondence | When you contact support |
joya99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.
joya99 collects your personal data through the following means:
joya99 does not purchase personal data from data brokers or obtain personal data from social media platforms without your explicit consent.
joya99 uses your personal data for the following specific purposes:
joya99 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
joya99 processes your personal data on the following legal grounds:
joya99 does not sell your personal data. We share data only with the following categories of recipients, and only to the extent necessary:
All third parties who receive personal data from joya99 are required to handle it securely and in accordance with applicable data protection standards. joya99 does not permit third parties to use your data for their own marketing purposes.
joya99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. Cookies are small text files stored on your device when you visit joya99.
The types of cookies joya99 uses include:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using joya99, but some features may not function as intended. joya99 does not use third-party advertising cookies or cross-site tracking technologies.
joya99 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal policies. The general retention periods are as follows:
When data is no longer required, joya99 securely deletes or anonymises it so that it can no longer be linked to you as an individual.
As a joya99 player, you have the following rights regarding your personal data. To exercise any of these rights, contact support via live chat or email at [email protected].
Request a copy of the personal data joya99 holds about you, along with information about how it is used.
Ask joya99 to correct any inaccurate or incomplete personal data held in your account.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Ask joya99 to restrict processing of your data in certain circumstances, such as while a dispute is being resolved.
Object to joya99 processing your data for direct marketing purposes. Your objection will be acted on immediately.
Where processing is based on your consent, you may withdraw it at any time without affecting prior lawful processing.
joya99 will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 30 days, and you will be notified of the extension.
joya99 is strictly an adult platform. The service is not directed at, and joya99 does not knowingly collect personal data from, individuals under the age of 18. If joya99 becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed.
If you believe that a minor has registered on joya99, please contact support immediately at [email protected] so that the matter can be investigated and resolved promptly.
joya99 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure:
While joya99 takes every reasonable precaution, no system is completely immune to security risks. If you suspect that your joya99 account has been compromised, contact support immediately and change your password.
You also play a part in keeping your account secure. Use a strong, unique password for joya99, do not share your login credentials with anyone, and log out of your account when using a shared device. If you receive a suspicious message claiming to be from joya99, do not click any links — contact support to verify.
joya99 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When material changes are made, joya99 will notify registered players via the contact details on their account and publish the updated policy on this page with a revised effective date.
We encourage you to review this page periodically to stay informed about how joya99 protects your privacy. Continued use of joya99 after the effective date of any update constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way joya99 handles your personal data, please get in touch using the following channels:
For formal data subject requests — such as access, rectification, or erasure — please email [email protected] with the subject line "Data Request" and include your registered mobile number so the team can locate your account. joya99 will respond within 30 days.
Your data is protected, your payments are encrypted, and your rights are respected. Register your free joya99 account today and experience a platform built around trust — with instant bKash deposits and withdrawals starting from just ৳200.
By registering, you agree to the Terms and Conditions and this Privacy Policy. You must be 18 or older to register.